Elsa Mercedes Alama-Salazar, Gregorio Martín-de-Castro, José Emilio Navas-López, and Pedro López-Sáez, “Assessing Knowledge Assets in Professional Service Firms: Proposing A Model of Intellectual Capital,” Proceedings of the 15th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-4-5, 6- 7 November 2010, Cairo, Egypt, p 1827-1843.
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