Rohail Hassan, Manmeet Mahinderjit-Singh, Agnes Paulus Jidwin, and Jamshed Hasan, “A Critical Assessment of Quality Assurance Practices in Mobile Telecommunication and Business Performance ,” Proceedings of the 26th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-5-2, 11-12 November 2015, Madrid, Spain, p 1106-1113.
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