Firas M. Alkhaldi, “A New Perspective on Knowledge Management Processes:  An Empirical Validation of the 5C KMLC Theory,” Proceedings of the 28th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-8-3, 9-10 November 2016, Seville, Spain, p.44-55.

Wa’el Hadi, Mufleh Amin AL Jarrah and Samer Alhawari, “Incorporating Knowledge Management Activities and Phases of the Decision Making Process as a Conceptual Model,” Proceedings of the 27th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-6-9, 4-5 May 2016, Milan, Italy, p.586-593.

Mufleh Amin AL Jarrah and Maan Salam, “Electronic Knowledge Management Competences in Electronic Customer Relationship Management (ECRM), “Proceedings of the 26th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-5-2, 11-12 November 2015, Madrid, Spain, p.1446-1452.

Ra’ed (Moh’d Taisir) Masa’deh and Ala’a Hamdi Gharaibeh, “Antecedents and Outcomes of Knowledge Sharing: A Proposed Causal Model on Jordanian Telecommunication Firms,” Proceedings of the 20th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-9-0, 25-26 March 2013, Kuala Lumpur, Malaysia, p.249-257.

Abeer Hmoud AL-Faouri, Subhasish Dasgupta and Mohammed Mufaddy Al-Kasasbeh, “The Influence of Knowledge Sharing Strategies on Organizational Excellence,” Proceedings of the 16th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-5-2, 29-30 June 2011, Kuala Lumpur, Malaysia, p.89-106.

Mohammed Mufaddy Al-Kasasbeh, Subhasish Dasgupta and Abeer Hmoud AL-Faouri, “The Impact of Website Design, Navigation, and Personalization on E-Service Quality Satisfaction: An Empirical Study,” Proceedings of the 16th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-5-2, 29-30 June 2011, Kuala Lumpur, Malaysia, p.158-169.

Basil M. Kasasbeh, Muzhir S. Al-Ani, Rafa E. Al-Qutaish, and Khalid T. Al-Sarayreh, “Measuring the Optimal Transmission Power of GSM Cellular Network: A Case Study,” Proceedings of the 10th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-9-8, 30 June - 2 July 2008, Kuala Lumpur, Malaysia, p.760-765.