Guillermo PAUCAR, “Mejora Continua, Basada En Una Nueva Metodología, Para La Optimización Del Proceso De Atención Al Cliente En Una Empresa Comercializadora De Alimentos,” Proceedings of the 38th International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-7-1, ISSN: 2767-9640, 23-24 November 2021, Seville, Spain, p 383-404.
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